Privacy Policy
Last Updated: March 18, 2026
CREDIBILITY CO LLC respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services.
By using our website or services, you agree to this Privacy Policy.
1. Information We Collect
Personal Information
When you sign up, request a demo, or use our services, we may collect:
- Name
- Email address
- Phone number
- Business name
- Billing information
- Google Business Profile access if connected
Customer Contact Data
If you use our review automation services, you may upload or sync customer contact information such as:
- Customer names
- Phone numbers
- Email addresses
This information is used solely to send review requests and related communications on your behalf.
Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and usage data
2. How We Use Your Information
We use collected information to:
- Provide and operate our services
- Send automated review requests on your behalf
- Generate and post review responses
- Process payments
- Improve our website and services
- Communicate with you about your account
- Provide customer support
- Comply with legal obligations
We do not sell your personal information.
3. SMS Communications & Consent
If you provide your phone number through our website forms and explicitly opt in to receive SMS communications, you may receive text messages from CREDIBILITY CO LLC related to your account and services.
These messages may include onboarding updates, appointment reminders, account notifications, support communications, and occasional service-related updates. Message frequency may vary. Message & data rates may apply.
SMS consent is collected through optional, unchecked consent checkboxes on our website forms. Consent is not a condition of purchase or service. You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at [email protected].
We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties for marketing purposes. Mobile information will only be used to provide the services requested and to send communications as described above.
4. How We Protect Your Information
We implement reasonable administrative, technical, and organizational safeguards to protect your information. While no system can guarantee absolute security, we take appropriate measures to prevent unauthorized access, disclosure, or misuse.
5. Data Sharing and Third Parties
We may share information with trusted third-party service providers that help us operate our platform, including:
- Payment processors
- SMS and email delivery providers
- Hosting and software infrastructure providers
- CRM integrations
These providers are only given access to the information necessary to perform their services. We may also disclose information if required by law or to protect our rights.
SMS Opt-In Data & Third-Party Sharing
We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, provided that the foregoing does not apply to sharing such information with:
1. Vendors, consultants, and other service providers who need access to such information to carry out work on our behalf; and
2. If required by law
6. Customer Data Responsibility
If you use our services to send review requests to your customers, you are responsible for:
- Obtaining proper consent to contact your customers
- Complying with applicable privacy, SMS, and email marketing laws
- Ensuring your customer data is lawfully collected
CREDIBILITY CO LLC acts solely as a data processor for customer information uploaded by clients. Clients remain the data controller and are responsible for the legality, accuracy, and consent associated with the data they provide.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve performance.
You can control cookie settings through your browser preferences.
8. Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Request correction or deletion
- Withdraw consent
- Request information about how your data is used
To exercise these rights, contact us at: [email protected].
9. Data Retention
We retain information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
